Financial Customer Service Representative

2 weeks ago


Irving, Texas, United States NCH Full time

Bilingual Credit Control Associate (English/French)

We appreciate your interest in a career with NCH Corporation, a global organization where collaboration in small teams drives our success.

We are currently looking for a Credit Control Associate to join our customer service and credit division, supporting our U.S. and French-speaking Canadian partners both internally and externally.

This collaborative role involves making business-to-business calls to follow up on overdue accounts, identifying issues, and offering innovative solutions.


Key Responsibilities:
  • Respond to customer inquiries via phone and written communication regarding account balances.
  • Engage with customers and sales representatives, collaborating with various internal departments to deliver effective solutions.
  • Initiate outbound calls to our business partners concerning overdue accounts.
  • Reconcile accounts and resolve discrepancies.
  • Deliver exceptional customer service to both internal and external clients.

Key Requirements:
  • 1-3 years of experience in customer service with a consistent employment history.
  • High School diploma or GED is mandatory.
  • Strong communication and customer service skills.
  • Excellent analytical and problem-solving capabilities.
  • Basic computer skills with proficiency in Microsoft Office.
  • Typing speed of 35 wpm and a customer service-oriented mindset.


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