Medical Office Coordinator

3 days ago


Brockton, Massachusetts, United States The Vascular Care Group Full time
Medical Front Desk Receptionist

Overview

The Medical Front Desk Receptionist plays a vital role in supporting the administrative activities of our facility. This position is responsible for maintaining a welcoming environment for patients and families, while providing compassionate and informative service.

Key Responsibilities:

  • Assist patients and referring providers with inquiries and direct concerns to the appropriate party
  • Verify patient eligibility and insurance prior to appointment
  • Obtain referrals or insurance authorizations prior to patient appointment
  • Maintain patient accounts by recording and updating personal and financial information
  • Maintain organized office filing system and retrieve patient records
  • Greet patients upon arrival, assist with patient check-ins, and obtain insurance information
  • Provide patients with intake and new patient forms
  • Provide patients with support and guidance as needed
  • Manage patient expectations during delays
  • Protect patients' rights by maintaining medical, personal, and financial confidentiality
  • Ensure compliance with all HIPAA regulations
  • Collect co-pays and co-insurance and past due balances at time of service
  • Schedule initial and follow-up appointments for physician, clinician, and ultrasound labs

Requirements:

  • Minimum of High School diploma, Associates' or Bachelor's degree preferred
  • 1+ years of administrative support required, experience in a medical setting preferred
  • Knowledge with multi-line phone systems
  • Must be able to maintain a professional demeanor in a fast-paced environment
  • Excellent communication skills, both verbal and written
  • Previous experience with Microsoft Office suite preferred
  • Willing to be available for local and/or regional assignments as needed
  • Knowledge of HIPAA, Medicare, and commercial insurance preferred


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