Patient Service Representative

7 days ago


Downers Grove, Illinois, United States Advocate Health Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Advocate Health. In this role, you will be responsible for ensuring seamless patient care by processing service maintenance tickets, verifying authorizations, and maintaining accurate records.

Key Responsibilities
  • Process service maintenance tickets and schedule future service and maintenance of rental equipment
  • Verify current and appropriate authorizations for managed care clients
  • Maintain accurate records and update patient information in a timely manner
  • Provide exceptional customer service to internal and external customers
  • Work collaboratively with Intake and Distribution teams to resolve delivery and equipment issues
Requirements
  • High School Diploma or equivalent
  • 3-4 years of office experience
  • Understanding of third-party payors, including Medicare, Medicaid, and private insurance companies
  • Knowledge of medical terminology preferred
Working Conditions

This role requires strong organizational skills, attention to detail, and the ability to work independently with minimal supervision. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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