Patient Services Representative
2 weeks ago
We are seeking a highly skilled Patient Services Representative to join our team at Advocate Health. As a key member of our patient services team, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers.
Key Responsibilities- Provide efficient and high-quality service to patients, including scheduling appointments, answering phone calls, and responding to patient inquiries.
- Ensure accurate and timely billing and follow-up information on patients and payers.
- Uphold standards of the practice and medical group for accurate and timely medical records.
- High school diploma or equivalent required. Six-week MSO training program immediately after hire to be assigned to a practice.
- Two to three years of customer service experience in a high-volume, high-stress environment.
- Experience handling difficult callers, customers, and patients.
- Ability to solve problems posed by callers seeking referrals, appointments, billing issues, and clinical information.
- Ability to function in a high-volume, multiple-task environment, possibly in a crowded or closely shared workspace.
- Exposure to ill patients.
- Ability to work under stressful conditions with demanding customers.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
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Patient Service Representative
2 weeks ago
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Patient Service Representative
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Patient Service Representative
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Downers Grove, Illinois, United States Advocate Health Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Advocate Health. In this role, you will be responsible for providing exceptional patient service, ensuring accurate and timely medical records, and maintaining confidentiality of patient information.Key ResponsibilitiesPatient Services: Greet...
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