Patient Service Representative

2 weeks ago


Downers Grove, Illinois, United States Advocate Aurora Health Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Advocate Aurora Health. In this role, you will be responsible for ensuring seamless patient care by processing orders, verifying insurance information, and maintaining accurate records.

Key Responsibilities
  • Process patient orders and verify insurance information to ensure accurate billing and reimbursement.
  • Maintain accurate and up-to-date patient records, including demographic and insurance information.
  • Verify and process service maintenance tickets and resets for rental equipment.
  • Stay up-to-date on Medicare, Medicaid, and private insurance company procedures and guidelines.
  • Identify and investigate sources of reimbursement for patients.
  • Utilize computerized resources and data entry programs to process patient information and qualify patients for HME/RT needs.
  • Run daily reports to identify and correct errors in order entry.
Requirements
  • High school diploma or equivalent required.
  • 3-4 years of office experience preferred.
  • Understanding of third-party payors, including Medicare, Medicaid, and private insurance companies.
  • Knowledge of medical terminology preferred.
  • Home care experience preferred.
Working Conditions

This role requires strong organizational and communication skills, with the ability to work independently with minimal supervision. The ideal candidate will be detail-oriented, customer-focused, and able to maintain confidentiality.

Advocate Aurora Health is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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