Avionics Support Engineer
2 weeks ago
We are looking for a dedicated Aviation Field Service Engineer to join our team. In this capacity, you will gain in-depth knowledge of Garmin's avionic products and deliver exceptional technical assistance to our clients and distributors.
Key Responsibilities
- Respond to technical inquiries from customers and installers regarding Garmin products through various communication channels.
- Coordinate the return of equipment for factory repairs and manage exchanges for out-of-box failures.
- Serve as a communication bridge between customers and various departments within the organization.
- Track, document, and analyze failure trends in Garmin equipment, proposing enhancements to products, documentation, and processes.
- Evaluate special cases and authorize warranty services when appropriate.
- Review pilot guides, installation manuals, and maintenance documentation for accuracy and clarity.
- Participate in a rotation for 24/7 technical support coverage in the aviation sector.
Basic Qualifications
- Associate's Degree or equivalent military/trade school experience, or a minimum of 4 years of relevant experience.
- At least 2 years of experience in avionics installation and troubleshooting.
- Strong verbal, written, and interpersonal communication skills to collaborate effectively across various functions.
- Demonstrated commitment to customer service excellence.
- Comprehensive understanding of aircraft systems and avionic subsystems.
- Proficiency in using personal computers and Microsoft Office applications.
- Ability to troubleshoot at the LRU level and repair diverse avionic systems.
- Detail-oriented, organized, and a proactive problem solver with the ability to manage multiple tasks in a fast-paced environment.
Desired Qualifications
- Prior experience in an aircraft maintenance facility or manufacturing environment.
- Possession of a Pilot's License.
- Experience with troubleshooting and installing Garmin avionics systems.
Garmin International is committed to equal opportunity employment. Qualified candidates will be considered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age, or disability.
This position is eligible for Garmin's comprehensive benefits program.
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