Resident Services Coordinator
2 weeks ago
Position Overview: The Floating Resident Service Specialist plays a crucial role in ensuring that the Resident Service team delivers outstanding first impressions and a smooth transition for new residents.
Company Overview: UDR, Inc. is seeking a dedicated Floating Resident Service Specialist to support our communities.
Compensation: Pay range is $26-$28/hour.
Key Responsibilities:
- Move-In Coordination: Conduct orientation sessions for new residents and follow up within a week to ensure satisfaction.
- Administrative Duties: Manage resident service inquiries, maintain communication standards, and oversee essential documentation.
- Customer Service Excellence: Address walk-in resident concerns, manage communications, and ensure timely responses to inquiries.
- Property Oversight: Inspect move-in ready apartments and amenities to maintain high standards of quality.
- Support and Coverage: Assist with property tours for prospective residents and perform additional duties as needed.
Performance Expectations: The ideal candidate will demonstrate strong organizational skills, problem-solving abilities, and a commitment to customer service. Knowledge of property management operations and Fair Housing laws is essential.
Qualifications:
- High School Diploma or equivalent required; Associate degree preferred.
- Minimum of two years of office experience required.
- Experience in residential properties or related fields preferred.
- Valid driver's license is necessary.
This role requires excellent interpersonal skills, attention to detail, and proficiency in office software applications.
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