Resident Services Coordinator

2 weeks ago


Columbus, Ohio, United States UDR Full time

Position Overview: The Floating Resident Service Specialist plays a crucial role in ensuring that the Resident Service team delivers outstanding first impressions and a smooth transition for new residents.

Company Overview: UDR, Inc. is seeking a dedicated Floating Resident Service Specialist to support our communities.

Compensation: Pay range is $26-$28/hour.

Key Responsibilities:

  • Move-In Coordination: Conduct orientation sessions for new residents and follow up within a week to ensure satisfaction.
  • Administrative Duties: Manage resident service inquiries, maintain communication standards, and oversee essential documentation.
  • Customer Service Excellence: Address walk-in resident concerns, manage communications, and ensure timely responses to inquiries.
  • Property Oversight: Inspect move-in ready apartments and amenities to maintain high standards of quality.
  • Support and Coverage: Assist with property tours for prospective residents and perform additional duties as needed.

Performance Expectations: The ideal candidate will demonstrate strong organizational skills, problem-solving abilities, and a commitment to customer service. Knowledge of property management operations and Fair Housing laws is essential.

Qualifications:

  • High School Diploma or equivalent required; Associate degree preferred.
  • Minimum of two years of office experience required.
  • Experience in residential properties or related fields preferred.
  • Valid driver's license is necessary.

This role requires excellent interpersonal skills, attention to detail, and proficiency in office software applications.



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