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Customer Assistance Specialist

2 months ago

Chandler, Arizona, United States Toyota Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Mazda Financial Services team as a Customer Assistance Specialist. In this role, you will be responsible for providing exceptional customer service and support to our valued customers, dealers, and third-party partners.

Key Responsibilities
  • Utilize effective communication skills to efficiently and accurately resolve inbound customer inquiries, including payments, title inquiries, account status, and maintenance.
  • Service customer needs through inbound and outbound calling strategies, partnering with customers to create solutions to resolve delinquency with an emphasis on mutually beneficial negotiations and financial solutions.
  • Support strong brand connections with our dealers by answering inquiries via phone and email, including titling inquiries, originations, lease end, customer inquiries, and program eligibility.
  • Support various processing functions, including email, databases, SharePoint, queue management, and additional miscellaneous tasks, requiring attention to detail, process steps, time management, and efficiency.
  • Communicate with other workgroups regarding titles, customer service, insurance, and third parties, such as DMVs, dealerships, and attorneys for legal accounts.
Requirements
  • High School Education or Equivalent.
  • Previous experience in customer service, retail services, and call center environments.
  • Excellent verbal and written communication skills, including interpersonal skills.
  • Self-starter and independent, team-oriented, and results-driven.
  • Strong organizational skills and attention to detail.
  • Ability to effectively multitask.
  • Working knowledge of Microsoft Office applications (Word, Excel, etc.).
  • Quick learner who can utilize resources and tools as issues arise during a call.
Preferred Qualifications
  • 2-5 years of relevant work experience in a similar field and/or industry.
About Toyota

At Toyota, we value our talented employees and strive to help them grow professionally before recruiting new talent. We are committed to creating a diverse and inclusive work environment where everyone feels valued and respected. Our team members are our greatest asset, and we offer a range of benefits and career development opportunities to support their growth and success.

What We Offer
  • A work environment built on teamwork, flexibility, and respect.
  • Professional growth and development programs to help advance your career, as well as tuition reimbursement.
  • Team Member Vehicle Purchase Discount.
  • Toyota Team Member Lease Vehicle Program (if applicable).
  • Comprehensive health care and wellness plans for your entire family.
  • Flextime and virtual work options (if applicable).
  • Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.
  • Paid holidays and paid time off.
  • Referral services related to prenatal services, adoption, childcare, schools, and more.
  • Flexible spending accounts.
Belonging at Toyota

We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. We value unique human experiences and respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do and grow without questioning that they belong.