Customer Support Specialist

6 days ago

Chandler, Arizona, United States Boeing Distribution Services Inc. Full time
Job Title: Customer Support Specialist

At Boeing Distribution Services Inc., we are committed to delivering exceptional customer support and services. As a Customer Support Specialist, you will play a critical role in ensuring the timely and accurate delivery of spare parts and provisioning products to our customers.

Key Responsibilities:

  • Analyze customer purchase orders to assess requirements and ensure timely delivery.
  • Process and maintain customer purchase orders, including order entry and portal management.
  • Interact with warehouse teams and other functions to resolve order issues and ensure timely shipment.
  • Perform research in Cardex (ERP) to resolve order issues and prioritize orders with high complexity and urgency.
  • Resolve customer claims with functional departments, including Accounting, Quality Assurance, and Credit & Rebill.
  • Maintain pipeline health on part usage/demand and collaborate with customers, Sales, and Planners.

Requirements:

  • 4-6 years of related work experience in Program Management and/or Customer Support.
  • Outstanding communication skills, verbal and written.
  • Strong problem-solving skills and proficiency in numeric reasoning and mathematical skills.
  • Proficient knowledge in MS Office applications, including Excel, Word, Outlook, and PowerPoint.
  • Ability to manage multiple priorities and work in a fast-paced environment.

Preferred Qualifications:

  • Associate degree or equivalent degree in a related field.
  • Experience in aerospace hardware sales and knowledge of the aerospace/aviation industry.

Relocation: Relocation assistance is not negotiable for this position. Candidates must live in the immediate area or relocate at their own expense.

Drug Free Workplace: Boeing Distribution Services Inc. is a tobacco-free workplace and smoking is prohibited on the premises. We offer the Quit for Life Program to support employees interested in quitting tobacco products.

Work Shift: This is a full-time position with a standard work shift.

Experience Level: Individual Contributor Level 3

Job Type: Full-Time

Job Code: GCB5I3

Boeing Distribution Services Inc. is an Equal Opportunity Employer. We are committed to fostering an inclusive and diverse work environment where all employees feel valued and respected. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.

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