Customer Service Representative

1 week ago


Chandler, Arizona, United States EcoShield Pest Solutions Full time
About EcoShield Pest Solutions

We are a fast-growing pest control company dedicated to providing comprehensive solutions for pest-free living. Our purpose is to spread happiness by delivering above-and-beyond experiences to our customers, employees, partners, and communities.

Job Summary

We are seeking a Customer Care Specialist to join our team at our customer contact center in Chandler, Arizona. As a Customer Care Specialist, you will work directly with our customers to address their questions and concerns, providing creative and personalized resolutions to retain existing customers and maintain their regular services.

Responsibilities
  • Provide excellent customer service through multiple channels of communication, including phone, email, and text message.
  • Offer personalized resolutions to customer concerns, consistently going above and beyond to create positive customer associations with our company brand.
  • Work across teams and departments to provide solutions that serve both the business and the customer.
  • Manage timely and consistent customer correspondence, including answering general customer inquiries and receiving and distributing communications from and to customers, peers, and various branches/departments.
  • Participate in educational opportunities to increase industry expertise and effectively help customers.
Requirements
  • High School Diploma or GED
  • 6+ months of customer service, sales, or customer retention experience
  • Willingness to work Monday - Friday with some scheduled Saturdays during the months of April to September
  • Proficient with Microsoft Office Suite
What We Offer
  • Competitive hourly rate ($15.00-$17.00 DOE)
  • Additional compensation opportunities
  • Paid time off
  • Sick time - 1 hour per every 30 hours worked with a maximum of 80 hours annually
  • Paid Vacation
  • 10 company-paid holidays
  • Benefits (employee as well as family)
  • Medical
  • Health Savings Account (HSA)
  • Dental
  • Vision
  • Voluntary Life
  • Short-Term and Long-Term Disability
  • 401(k), with match of 100% of the first 3% of each employee's contribution and 50% of the next 2%
  • Employee Assistance Program
  • Rally Health and Wellness Program
  • Employee and Friends/Family Discounted Pest Control Services


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