Event Monitoring Specialist
7 days ago
This role supports the First-to-Know capability of the Technical Operations Center (TOC) and serves as the centralized focal point for observability and event management at CareFirst. The Event Monitoring Engineer monitors the performance and capacity of enterprise-wide systems, applications, and critical business processes using various tools to identify hardware, software, and environmental anomalies.
Key Responsibilities:- Provide real-time monitoring using Dynatrace and other monitoring tools to proactively identify and assess problems.
- Support a 24x7 system monitoring service to ensure high availability and performance.
- Provide oversight, coordination, and visibility for critical business processes.
- Perform system health checks and identify, investigate, verify, report, communicate, and escalate critical events.
- Review device logs documentation and analysis, and develop runbooks for repeatable processes.
- Facilitate and coordinate the necessary IT response to system problems and provide event management and problem management support to service owners and IT managers.
- Coordinate and facilitate conference bridges as part of event management and communicate to stakeholders, supporting and facilitating open communication between all stakeholders.
- 5 years of software, hardware, and/or systems engineering-related experience and at least 2 years in a NOC/TOC, Command Center role.
- 3+ years of IT experience and understanding of performance monitoring tools.
- 3+ years of Dynatrace monitoring experience.
- 2+ years of operating in a command center in an Event Monitoring/Event Management role.
- Ability to assess and monitor events and respond or escalate accordingly.
- Knowledge and experience of system and network infrastructures such as LAN and WAN network technologies, server virtualization, enterprise storage area network (SAN), and backup, and database.
- Strong analytical skills and ability to collate and interpret data from various sources.
- Strong communicator, both verbal and written, with a natural aptitude for collaboration.
- 3+ years of experience working with Splunk, SCOM, SolarWinds, or other performance monitoring tools.
- Process engineering or process management experience.
- Experience working in a ServiceNow environment.
- Experience reporting against and managing to Service Level Agreements (SLAs).
CareFirst Technology Operation Center covers a 24/7 operation, and members are asked to be flexible in providing coverage outside of their normal shift hours when the need arises. The position is for full-time employment and can be performed fully remote.
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
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