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Hospitality Engagement Coordinator

2 months ago

Big Sky, Montana, United States Montage International Full time
Embrace Your Passion. Infuse Your Charm.

At Montage International, we are redefining the hospitality experience, and it requires dedicated individuals to help us realize our vision. Our culture is built on the principle of pursuing what you love, and if this resonates with you, we are eager to consider your application.

We encourage applicants with disabilities and are committed to providing reasonable accommodations throughout our hiring process. Please engage with our hiring managers during the selection process.

SUMMARY

As a Guest Services Representative within our Rooms Division team, you will be instrumental in ensuring our guests enjoy a remarkable and unforgettable experience during their visit. Your primary focus will be to provide exceptional customer service and create a warm, inviting atmosphere. You will represent our establishment's dedication to outstanding hospitality.

KEY RESPONSIBILITIES
  • Guest Reception: Greet guests with warmth and professionalism, ensuring a positive initial impression. Anticipate their needs for a seamless and enjoyable stay. Provide personalized suggestions for local attractions, dining options, and hotel amenities. Actively listen to guest feedback and relay valuable insights to management to enhance overall guest satisfaction.
  • Information and Assistance: Act as a knowledgeable resource for guests, providing information about the hotel, local attractions, and available amenities. Address guest inquiries, requests, and concerns promptly and effectively. Offer concierge services, including making reservations, arranging transportation, and recommending dining and entertainment options.
  • Hospitality Services: Assist guests with the check-in and check-out processes, coordinating special requests such as room preferences and arrangements for special occasions. Provide information regarding hotel services, facilities, and policies.
  • Problem Resolution: Address guest concerns and issues promptly and professionally, exceeding expectations in resolving them. Collaborate with relevant departments as necessary to ensure swift resolutions.
  • Team Collaboration: Serve as a liaison between guests and various departments to ensure timely resolution of all requests and issues. Work effectively with other departments, such as housekeeping, maintenance, and food & beverage, to enhance the overall guest experience.
  • Guest Relations: Build and maintain positive relationships with returning guests, recognizing special occasions and preferences to enrich their experience.
  • Additional Responsibilities: Cross-train within the Rooms Division department, providing support for PBX, guest transportation, and assisting Front Desk operations as needed.
QUALIFICATIONS
  • High school diploma or GED required.
  • Prior experience in a customer service role, preferably within the hospitality industry.
  • Able to thrive in a fast-paced environment and manage high-pressure situations.
  • Exceptional interpersonal and communication skills.
  • A warm and friendly demeanor with a genuine passion for hospitality.
  • Strong attention to detail and excellent organizational skills.
  • Flexibility to work various shifts, including weekends and holidays.
  • Professional appearance and impeccable grooming.
PHYSICAL REQUIREMENTS

Must be capable of bending, stooping, squatting, and stretching to perform tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

In the United States, we proudly uphold our status as an EEO employer M/F/D/V. We maintain a drug-free workplace and conduct pre-employment substance abuse testing.