Front Desk Representative

2 weeks ago


Big Sky, Montana, United States Big Sky Resort Full time
Job Title: Front Desk Associate

Overview:

The Front Desk Associate position plays a vital role in delivering exceptional customer service at Big Sky Resort. As a key member of our team, you will be responsible for greeting guests, assisting with check-ins, and providing directions to their rooms. Your friendly and welcoming demeanor will make a lasting impression on our guests, setting the tone for a memorable stay.

Responsibilities:

  • Greet guests with a smile: Welcome guests to the resort, ensuring a warm and inviting atmosphere.
  • Assist with check-ins: Process guest arrivals efficiently, providing accurate information and resolving any issues that may arise.
  • Provide directions: Offer clear and concise directions to guest rooms, ensuring a seamless experience.
  • Process financial transactions: Accurately handle guest payments, maintaining confidentiality and attention to detail.
  • Work with integrity: Protect private guest information, upholding the highest standards of discretion and professionalism.
  • Communicate effectively: Engage with guests, employees, and managers in a friendly and professional manner, fostering a positive and productive work environment.
  • Solve guest problems: Anticipate and resolve guest concerns, demonstrating a proactive and solution-focused approach.
  • Stay calm under pressure: Maintain a calm and composed demeanor, even in high-pressure situations, ensuring quality service and a positive guest experience.

Qualifications:

  • Positive attitude: Demonstrate a genuine enthusiasm for delivering exceptional customer service.
  • High School Diploma or equivalent: Possess a strong educational foundation, with a focus on hospitality or a related field.
  • Hospitality experience: While not required, prior experience in the hospitality industry is highly valued.
  • Computer literacy: Proficiency in Microsoft Office Suite and other relevant software applications.

Benefits:

  • FREE All Mountain Ski Pass: Enjoy unlimited skiing and riding at Big Sky Resort.
  • Discounted vouchers: Receive discounted tickets for friends and family to ski at Big Sky Resort and other Montana mountains.
  • Discounted ski/snowboard rentals: Enjoy discounted rentals with a free employee lesson.
  • 25%-50% off F&B and Retail: Enjoy significant discounts on food and beverage, as well as retail purchases at all Boyne outlets.
  • Eligibility for affordable Team Member Housing: Take advantage of discounted housing options for team members.
  • Eligible for seasonal loyalty bonus: Earn a loyalty bonus for your hard work and dedication.
  • Lodging discounts for friends and family: Enjoy discounted lodging rates for friends and family.
  • Discounted Lone Mountain Ranch Cross Country Ski Trail Pass: Enjoy discounted access to the Lone Mountain Ranch Cross Country Ski Trail.
  • Wellness Day and Eligibility for PTO: Enjoy a wellness day and accrue paid time off for your hard work and dedication.
  • Monthly employee events: Participate in fun and engaging employee events throughout the season.


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