Banquet and Catering Manager

Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

Purpose:

The purpose of the Banquet & Catering Manager is to setup, breakdown and run all day-to-day operations and Barn functions, as well as to ensure a high quality dining experience in their assigned restaurant, lounge and/or bar, which may include catered off-site and in-home food and beverage offerings, and special events to achieve business goals.

Supervisory Responsibilities:

Directly or indirectly supervises employees and/or supervisors; carries out supervisory responsibilities in accordance with the Club’s policies, procedures and applicable laws; responsibilities include but are not limited to:  interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 

Major Responsibilities:

• Run the day to day operations in The Barn, monitoring setup, running, and breakdown of all events and usage of the Barn facility, and managing direct reports.

• Train, develop, direct, schedule and manage direct reports.

  • Ensure that each member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.

  • Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our members and guests and assure that all transactions with guests are handled in a legal and ethical manner.

  • Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, members, and guests at all times.  In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately. 

  • Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.

  • Order any and all necessary supplies and product for The Barn.   

  • Oversee any maintenance or facilities needs in conjunction with Facilities Team.

  • Setup, staff, run and breakdown all Events and Meal periods in The Barn building and facility.

  • Manage banquet server team in successful execution of catering events and all Barn functions.

  • Work closely with the Events team on member and club-sponsored events on details and staff scheduling.

  • Understand all Billing Procedures and be comfortable and competent in all billing. Bill all Barn events as needed along with accurately completing service charge.

  • TEI- Understand and be knowledgeable of this program, as well as POS set-up, updates and maintenance. 

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Awareness of all restaurant job functions and be able to work in any outlet in a management capacity. 

• Read and Execute Event BEOs.

• Work directly with Executive Chef, Catering Chef, Executive Steward and Culinary team to ensure seamless events and service.

• Collaborate and communicate with Director of Special Events & Catering to ensure department success.

• Responsible for overseeing and maintaining the timing of all Barn functions.

• Coordinate daily Front of the House and Back of the House operations.

• Schedule staff according to volume of business; understands how to flex when necessary to meet labor expectations; ability to adjust daily operations to be in line with the budget.

• Understand each front of the house function and train according to Club standards.

• Aid in recruiting, hiring, and training and growing exceptional Food & Beverage employees

• Plan and provide training and guidance daily, weekly, and monthly to direct reports. 

• Keep to monthly and annual budget and maintain administrative records.

Other Duties and Responsibilities:

• Know, understand and train others on operating systems such as the POS system, TEI, purchasing and others, as required.

• Knowledge on all menu items including preparation, any allergens, and alternative preparations.

• Knowledgeable on keg and beverage replacement.

• Responsible for overseeing responsible alcohol consumption per person.

• Supervise inventories of all china, glassware, silverware, linen, and buffet supplies.  

• Ensure compliance with sanitation and safety regulations.

• Complete and audit monthly beverage inventory of The Barn.

• Understand beverage ordering, purchasing, receiving in The Barn and keep regular stock of inventory and needs.

• Answer the phone in the appropriate way, including directing the member/guest accordingly to meet their needs.

• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies,  procedures, and standards of service to achieve the overall objectives of this position.

• Meet departmental productivity, organization, punctuality/attendance and consistency standards.

  • Maintain a positive and respectful attitude.

  • Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.  

  • Maintain privacy of our Members at all time.

  • Maintain a clean and neat appearance at all times.  

  • Communicate regularly and effectively with all employees, supervisors, managers and directors.

  • Perform work in a safe and high quality manner.

  • Project a favorable and positive image of Company-Montana Hospitality standards towards all Members, guests, and employees at all times.

  • Must be able to work flexible work hours/schedule including evenings, weekends and holidays.  Long hours may be required due to business demands.  Weekends and Holidays are required as business demands require.

  • Ability to handle stressful environment while maintaining one’s professionalism and composure.

  • Understand inventory control procedures; available to assist with Inventory/Month end.

  • Create detailed reports on weekly, monthly and annual revenues and expenses.

  • Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Disclaimer:

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification.   All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Experience/Education Required:

Bachelor’s Degree; Two+ years’ experience in Food & Beverage Management; TIPS certified; Proven customer service experience as a manager.

Experience/Education Preferred:

Bachelor’s Degree in Business of Hospitality Management; Court of Master Sommelier training, or equivalent training.

Certificates & Licenses:

Valid State Driver’s License.

Computer Skills:

Microsoft Office Suite of products; POS system, Other Operating systems within Food & Beverage.

Language Ability:

Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments.  Able to write clearly and legibly.  

Math Ability:

Able to perform complex math calculations.

Reasoning Ability:

Ability to solve complex problems with professional and respect with employees, managers, Members and guests.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Work for this position is rarely performed in a climate-controlled environment. The employee will be required to work outside in extreme heat, cold, rain, wind, snow or inclement weather as the demands of the position so dictate. 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The employee is frequently required to bend, stoop, kneel, crouch, reach with hands and arms or operate a computer. The employee is frequently required to lift up to 60 pounds. The employee is constantly required to stand, walk, talk and hear. While performing the duties of this job the employee is constantly required to use hands and fingers to handle, organize or lift items. While performing the duties of this job the employee is constantly required to use their vision to perform an activity such as but not limited to determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned. Long hours standing, moving furniture, and moving up and down the stairs and outside are part of this job. 

FTYR Benefits:

Yellowstone Club offers great benefits including:

• Free transportation to and from Bozeman 

• Complimentary shift meals 

• Two employee ski days at the Yellowstone Club each month 

• Discounted Ski Pass to either Big Sky Resort or Bridger Bowl 

• Two employee mountain bike/hike days at the Yellowstone Club each month

• 401k eligibility and bi-weekly match

• Medical, Dental, and Vision Benefits 

• Access to onsite fitness center 24/7

• Discounted Employee Housing in Big Sky or Bozeman 

• Discounts to over 1000 retailers through ADP LifeMart

• End of season employee appreciation day and retail sale 

• Access to Employee Store in Bozeman