Retail Customer Advisor

2 weeks ago


Fitchburg, Massachusetts, United States Bridgestone America, Inc. Full time

Retail Customer Advisor

Employee Type: Regular : Full time

Location: Fitchburg, MA

Team: Retail

Company Overview

Bridgestone Retail Operations (BSRO), a division of Bridgestone Americas, employs over 22,000 individuals across North America. Operating more than 2,200 company-owned locations, including Firestone Complete Auto Care, Tires Plus, and Wheel Works, BSRO is a leader in tire and auto service sales, generating over $3 billion annually. At Bridgestone, we are committed to fostering a supportive environment where every teammate is valued and encouraged to contribute to our mission of serving society with superior quality. We offer competitive compensation, formal training, performance incentives, paid time off, comprehensive healthcare benefits for both full-time and part-time employees, and a 401k plan to support your future. We embrace diversity and believe that a wide range of perspectives enhances our ability to serve our customers effectively.

Job Responsibilities

As a Retail Customer Advisor, you will play a vital role in ensuring customer satisfaction by:

  • Providing exceptional service to customers both in-store and over the phone.
  • Utilizing your communication skills to clarify warranty options and establish time commitments between technicians and customers.
  • Promoting products and services effectively.
  • Building customer loyalty through positive interactions.
  • Assisting with the merchandising, advertising, and promotion of products and services.
  • Responding energetically to customer inquiries and needs.
  • Demonstrating a strong desire to succeed in a retail environment.
  • Contributing to store operations by unloading merchandise shipments, changing and balancing tires (after appropriate training), constructing displays, and performing other necessary duties.
  • Completing other assigned tasks as needed.

Preferred Qualifications

A 2-year degree or equivalent experience is preferred.

Qualifications

To be successful in this role, candidates should possess:

  • A High School Diploma or equivalent.
  • At least 2 years of experience in consumer retail sales.
  • The ability to communicate effectively with customers regarding sales and complaints to ensure retention and loyalty.
  • Strong problem-solving skills related to customer concerns.
  • A valid automobile driver's license and the ability to operate customer and company vehicles.
  • Completion and maintenance of all required BSRO store education courses and modules for this position.

Employee Type: Regular : Full time



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