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Retail Experience Specialist

2 months ago

Fitchburg, Massachusetts, United States Indigo Books & Music Full time

**Job Summary**

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our store team, you will be responsible for delivering exceptional customer service and creating a positive shopping experience for our customers.

**Key Responsibilities**

  • Provide exceptional customer service and respond to customer inquiries in a timely and professional manner.
  • Role model Indigo's High Performance Characteristics and inspire a customer-centric culture in the store.
  • Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers.
  • Align with Store leadership on goals and objectives for the fiscal year and support the team to drive best-in-class employee engagement and net promoter scores.
  • Ensure Visual Standards are followed and maintained.

**Requirements**

  • Experience in specialty retail or a retail environment preferred but not required.
  • Adaptability, flexibility, and a willingness to learn new things and be exposed to all aspects of the store.
  • Demonstrated commitment to creating an exceptional employee and customer experience.
  • Ability to be mobile on the sales floor for extended periods of time.
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques.
  • Availability to work a flexible schedule, including evenings, weekends, holidays, and early mornings.

**About Indigo**

Indigo is a leading Canadian retailer of books, gifts, and home decor. We are committed to creating a positive and inclusive shopping experience for our customers and to inspiring a love of reading and learning in our communities.