Solutions Advisor I
5 days ago
We are seeking a highly skilled and customer-focused Solutions Advisor I to join our team at IC Federal Credit Union. As a key member of our branch banking team, you will be responsible for providing exceptional front line support to our members and prospective members.
Key Responsibilities- Member Service - Provide efficient, accurate, and courteous service while performing a variety of transactions, including processing deposits, withdrawals, payments, and responding to member inquiries.
- Product Knowledge - Maintain updated knowledge regarding our credit union's products and services, and proactively recommend appropriate solutions based on member needs.
- Digital Banking - Demonstrate and engage members with our digital banking tools, such as online and mobile banking, digital wallet enrollments, and other ancillary digital solutions.
- Regulatory Compliance - Perform all duties in accordance with prescribed regulatory compliance guidelines and credit union policies and procedures.
- Brand Ambassador - Serve as an enthusiastic champion of our brand and corporate culture, modeling and supporting the delivery of our Mission, Vision, and Core Values.
- Education - High School Education or equivalent and a minimum of one (1) year experience in a cash handling, sales, or service-based role.
- Skills - Excellent written and verbal skills, basic computer and technology skills, and the ability to effectively interact with and support the financial needs of members and prospective members.
This is an on-site position that operates in a professional office environment. The role routinely uses standard office equipment and requires the ability to move floor-to-floor, travel from branch to branch, and work unusual hours as needed.
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