Restaurant Operations Manager
2 days ago
We are seeking a highly motivated and experienced Assistant Manager to join our team at Dunkin' Donuts. As an Assistant Manager, you will play a key role in supporting the Restaurant Manager in achieving sales growth, improving customer satisfaction, and maintaining a positive work environment.
Key Responsibilities- Team Environment: Foster a positive team culture by promoting respect, providing coaching and feedback, recognizing achievements, and addressing employee concerns.
- Operations Excellence: Ensure that brand standards and systems are executed, and that quality, service, and cleanliness standards are met at all times.
- Profitability: Drive sales through effective execution of restaurant standards and marketing initiatives, and delegate and lead processes to control labor costs, food costs, and cash.
- Able to clearly express oneself verbally and in writing (English)
- Math and financial management
- Restaurant, retail, or supervisory experience
- At least 18 years of age (where applicable)
- High school diploma (or equivalent)
- Guest Focus - anticipate and understand guests' needs and exceed their expectations.
- Passion for Results - set compelling targets and deliver on commitments.
- Problem Solving and Decision Making - make good decisions based on analysis, experience, and judgment.
- Building Effective Teams - get the right people in the right places, enabling them to make decisions and celebrate success as a team.
- Conflict Management - use interpersonal skills to confront tough issues and resolve disagreements constructively.
- Developing Direct Reports and Others - provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.
Dunkin' Donuts is a leading baked goods and coffee chain with a rich history dating back to 1950. We are a locally owned and operated franchise with a fast-paced, high-energy environment where you get to interact with loyal customers every day.
This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
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