Restaurant Operations Manager

1 day ago


Savannah, Georgia, United States JW Marriott Savannah Plant Riverside District Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant General Manager to join our team at JW Marriott Savannah Plant Riverside District. As a key member of our management team, you will be responsible for overseeing the restaurant operations to ensure exceptional guest experiences.

Key Responsibilities
  • Guest Service - 40%
    • Set the standard for excellent customer service and create a positive atmosphere for guest relations.
    • Assist servers and hosts on the floor during meal periods and high demand times.
    • Handle guest problems and complaints in a professional and courteous manner.
    • Meet with guests to obtain feedback on the quality of food and beverage, service levels, and overall satisfaction.
  • Administrative - 10%
    • Ensure point of sale operations and cash handling practices are following standard operating procedures.
    • Conduct regular audits to ensure compliance with company policies and procedures.
    • Interview, schedule, train, develop, empower, coach, and counsel staff as needed.
  • Training - 10%
    • Ensure staff understands local, state, and Federal liquor laws.
    • Provide ongoing training to grand performers to understand guest expectations.
    • Ensure grand performers are current on required certifications per company and health code standards.
  • Supervisory - 40%
    • Ensure compliance with all food and beverage policies, standards, and procedures.
    • Maintain service and sanitation standards in the restaurant, bar/lounge, and room service areas.
    • Display leadership in guest hospitality and create a positive atmosphere for guest relations.
Requirements
  • High School diploma - required
  • Hospitality or customer service experience - required
  • Minimum of 5 years of experience in Front of House, fine dining Food and Beverage operations - required
  • Minimum of 3 years of experience in a Supervisory/Management role - required
  • Graduate of hospitality management school - preferred
  • Manager Food Safety Certification - required


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