Restaurant Operations Manager
1 day ago
We are seeking a highly skilled and experienced Restaurant General Manager to join our team at JW Marriott Savannah Plant Riverside District. As a key member of our management team, you will be responsible for overseeing the restaurant operations to ensure exceptional guest experiences.
Key Responsibilities- Guest Service - 40%
- Set the standard for excellent customer service and create a positive atmosphere for guest relations.
- Assist servers and hosts on the floor during meal periods and high demand times.
- Handle guest problems and complaints in a professional and courteous manner.
- Meet with guests to obtain feedback on the quality of food and beverage, service levels, and overall satisfaction.
- Administrative - 10%
- Ensure point of sale operations and cash handling practices are following standard operating procedures.
- Conduct regular audits to ensure compliance with company policies and procedures.
- Interview, schedule, train, develop, empower, coach, and counsel staff as needed.
- Training - 10%
- Ensure staff understands local, state, and Federal liquor laws.
- Provide ongoing training to grand performers to understand guest expectations.
- Ensure grand performers are current on required certifications per company and health code standards.
- Supervisory - 40%
- Ensure compliance with all food and beverage policies, standards, and procedures.
- Maintain service and sanitation standards in the restaurant, bar/lounge, and room service areas.
- Display leadership in guest hospitality and create a positive atmosphere for guest relations.
- High School diploma - required
- Hospitality or customer service experience - required
- Minimum of 5 years of experience in Front of House, fine dining Food and Beverage operations - required
- Minimum of 3 years of experience in a Supervisory/Management role - required
- Graduate of hospitality management school - preferred
- Manager Food Safety Certification - required
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