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Healthcare Office Administrator

2 months ago

Everett, Washington, United States ADOM Talent Full time
Job Overview

Position: Office Administrator

Location: Everett, Washington

Compensation: $25 - $30 per hour, Depending on Experience

Training: Provided

Are you an experienced Office Administrator with a passion for healthcare? Our Pain Management Clinic, recognized as a leader in the Pacific Northwest, is seeking a dedicated individual to enhance our esteemed practice. This role presents an excellent opportunity to thrive in a supportive environment where your efforts are appreciated.

We are in search of a candidate who excels in delivering exceptional customer service and enhancing patient experiences. As a strong communicator and team leader, you will educate our patients and cultivate a culture of trust and collaboration within our office.

The ideal applicant is organized, flexible, and adept at managing a diverse team while navigating shifting priorities. If you are eager to contribute positively in a rewarding setting, we encourage you to consider this opportunity.

Key Responsibilities:

Reception Responsibilities:

  • Manage patient scheduling and reception desk operations.
  • Handle incoming phone inquiries.
  • Ensure the clinic remains clean and organized.
  • Utilize the Electronic Health Record (EHR) system, Tebra (Kareo).
  • Assist with additional office tasks as directed by supervisors.

Billing and Insurance:

  • Confirm insurance coverage.
  • Accurately update patient demographic and billing records.
  • Verify CPT codes and process billing accordingly.
  • Review Explanation of Benefits (EOB) and update Electronic Remittance Advice (ERA) in the EHR system.
  • Challenge incomplete insurance reimbursements.
  • Issue patient statements and manage payment collections.

Administrative Duties:

  • Facilitate financial arrangements with patients.
  • Monitor and respond to online reviews.
  • Track key administrative metrics and suggest improvements.
  • Engage in regular team meetings focused on practice development and objectives.
  • Operate efficiently in a digital and paperless office environment; comfort with technology is essential.

Sales Responsibilities:

  • Promote and sell products and treatment packages to patients.

Qualifications:

  • Minimum of 3 years of experience in customer service and reception.
  • Strong interest in integrative health and wellness.
  • Associate degree required.
  • Excellent interpersonal and communication skills.
  • Ability to work independently and take initiative in various situations.
  • Availability to work 32 hours per week.
  • Commitment to delivering outstanding customer service and ensuring a positive patient experience.
  • Strong communicator and motivator, capable of educating patients and leading teams through trust and collaboration.
  • Well-organized and adaptable, comfortable managing diverse teams and responding to changing priorities.

Equal Opportunity Employer:

We are dedicated to fostering a diverse workplace and are proud to be an equal opportunity employer. All qualified candidates will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Industry: Healthcare

Employment Type: Full-time