IT Operations Manager

4 weeks ago


Reston, Virginia, United States NVR Full time
IT Operations Manager

NVR, Inc. is seeking an IT Operations Manager to oversee and manage IT asset provisioning and identification, implement solutions, and handle vendor management to support IT systems across all NVR locations. The successful candidate will collaborate with cross-functional teams to ensure the correct delivery and management of essential IT services.

Key Responsibilities:
  • Oversee the daily operations of the Business Site Services team to ensure the successful delivery, implementation, and continued use of IT resources to all NVR locations.
  • Assist in the creation of annual IT budgets and procure IT equipment and professional services in accordance with NVRT Procurement policies.
  • Manage IT projects by coordinating with internal and external resources and reporting to project stakeholders.
  • Develop departmental policies, processes, and procedures documentation, and provide internal training plans to the department and impacted users.
  • Manage department team members, including performance and training assessments.
  • Assist in the development of IT staffing plans and professional growth opportunities.
  • Align team with current and future business requirements and strategic goals.
  • Prepare management reports on departmental activities, tasks, and operational metrics.

The ideal candidate will possess strong leadership skills, excellent problem-solving skills, and a proven ability to manage teams and drive operational efficiency. Experience with IT best practice frameworks and Operational Excellence concepts is a plus.

What's in it for you:
  • Meaningful Work - NVR's goal is to help families move into their dream home - your work makes an impact on our customer experience.
  • Modern Technologies - learn the latest technologies and help us modernize and transform our business.
  • Teamwork - we work in a highly collaborative and agile environment, that values teamwork.
  • Building a Career - we strive to promote high performing individuals from within to grow in various career paths.

Required Qualifications:

  • 5-7 years of experience in IT service management.
  • Strong leadership skills with a proven ability to manage teams and drive operational efficiency.
  • Excellent problem-solving skills, with a focus on customer service and technical resolution.
  • Proven experience in field operations management.
  • Proficiency in budget management and financial reporting.

NVR offers traditional benefits, among the best in the industry. In addition, we offer all employees stock ownership through a profit sharing trust as part of our retirement savings package.



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