Senior Operations Manager

4 weeks ago


Reston, Virginia, United States Scenthound Full time
About the Role:

The Scenter Manager at Scenthound is a vital position that requires strong leadership, sales expertise, and exceptional customer service. This role involves managing the day-to-day operations of the Scenter, prioritizing dog wellness and safety, and driving employee development through leadership, training, and performance reviews.

Key Responsibilities:
  • Drive membership sales through health and wellness education
  • Maintain a knowledgeable team that prioritizes dog wellness and safety
  • Provide leadership, guidance, and mentorship for the Scenter employees
  • Drive employee development through leadership, training, and performance reviews
  • Uphold quality standards through hands-on participation, employee audits, and training
  • Promptly and accurately communicate information from upper management to your team
  • Identify when/where help is needed and provide assistance to keep Scenter on schedule
  • Create an environment conducive to teamwork, open communication, and Scenthound values
  • Manage client expectations; Resolve customer concerns
  • Ensure the safety of dogs and team members at all times
  • Adhere to Scenthound sanitary and cleaning practices

Requirements:
  • Management experience
  • Customer service experience (pet, retail, restaurant)
  • Strength to lift up to 70 pounds; stamina to stand for long periods of time
  • Reliable transportation
  • Willingness to work in a smoke-free environment

Compensation: $40,000.00 - $50,000.00 per year

Scenthound is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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