Scenthound DMV General Manager

1 month ago


Reston, Virginia, United States Scenthound DMV Full time

Job Title: Scenter Manager

Job Summary:

We are seeking a confident and compassionate leader to join our Scenthound DMV team as a Scenter Manager. As a key member of our management team, you will be responsible for driving membership sales through health and wellness education, maintaining a knowledgeable team that prioritizes dog wellness and safety, and providing leadership, guidance, and mentorship for the Scenter employees.

Responsibilities:

* Drive membership sales through health and wellness education
* Maintain a knowledgeable team that prioritizes dog wellness and safety
* Provide leadership, guidance, and mentorship for the Scenter employees
* Drive employee development through leadership, training, and performance reviews
* Uphold quality standards through hands-on participation, employee audits, and training
* Promptly and accurately communicate information from upper management to your team
* Identify when/where help is needed and provide assistance to keep Scenter on schedule
* Create an environment conducive to teamwork, open communication, and Scenthound values
* Manage client expectations; Resolve customer concerns
* Ensure the safety of dogs and team members at all times
* Adhere to Scenthound sanitary and cleaning practices

Requirements:

* Effective communication with team members and dog parents
* Leadership, coaching, mentorship
* Recruiting, hiring, and creating a happy and effective team
* Problem-solving
* Attention to detail
* Time-management ability to make an efficient schedule
* Computer/technology proficiency
* Accountability; hold oneself and others to a high quality of services

What We Offer:

* Competitive hourly base pay, plus tips; performance bonuses
* Medical, dental, and vision insurance benefits
* Merit-based pay increases
* Paid Vacation
* Complimentary service membership

If you are a motivated and compassionate leader who is passionate about dog wellness and customer service, we encourage you to apply for this exciting opportunity to join our Scenthound DMV team.



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