Sales and Customer Service Representative

4 weeks ago


Reston, Virginia, United States Scenthound DMV Full time
About the Position

The Front Desk Sales Associate is a key role at Scenthound DMV, focused on selling memberships while providing exceptional service to every customer.

This position requires:

  • Sales experience and confidence (membership sales are highly valued)
  • Customer service experience (retail, restaurant)
  • Computer/ Technology proficiency
  • A passion for dogs and dog health & wellness
  • Reliable transportation
  • Willingness to work in a smoke-free environment

We are searching for a goal-oriented team member who has a passion for sales and customer service. A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover.

Key Responsibilities:

  • Drive membership sales through health and wellness education
  • Drive key performance indicators average ticket price and rebook ratio through memberships, service, add-ons, and retail sales
  • Develop membership leads; Follow up with potential members
  • Answer phone calls, schedule customer appointments, manage customer profiles and records
  • Manage cash drawer responsible for daily cash handling
  • Manage customer expectations; Resolve customer concerns; Retain memberships
  • Adhere to Scenthound sanitary and cleaning practices keep the reception area clean and presentable
  • Perform other tasks and duties as assigned by the Scenter Manager

Perks and Benefits:

  • Direct career growth path to Management positions (Ass. Manager, Manager) and additional options
  • Competitive hourly base pay, plus tips; sales bonuses
  • Complimentary service membership


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