Sales and Customer Service Representative
4 weeks ago
The Front Desk Sales Associate is a key role at Scenthound DMV, focused on selling memberships while providing exceptional service to every customer.
This position requires:
- Sales experience and confidence (membership sales are highly valued)
- Customer service experience (retail, restaurant)
- Computer/ Technology proficiency
- A passion for dogs and dog health & wellness
- Reliable transportation
- Willingness to work in a smoke-free environment
We are searching for a goal-oriented team member who has a passion for sales and customer service. A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover.
Key Responsibilities:
- Drive membership sales through health and wellness education
- Drive key performance indicators average ticket price and rebook ratio through memberships, service, add-ons, and retail sales
- Develop membership leads; Follow up with potential members
- Answer phone calls, schedule customer appointments, manage customer profiles and records
- Manage cash drawer responsible for daily cash handling
- Manage customer expectations; Resolve customer concerns; Retain memberships
- Adhere to Scenthound sanitary and cleaning practices keep the reception area clean and presentable
- Perform other tasks and duties as assigned by the Scenter Manager
Perks and Benefits:
- Direct career growth path to Management positions (Ass. Manager, Manager) and additional options
- Competitive hourly base pay, plus tips; sales bonuses
- Complimentary service membership
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