Customer Service Manager
7 days ago
We are seeking a highly skilled and experienced Customer Service Manager to join our team at Companion Animal Health. As a key member of our IT department, you will be responsible for overseeing the day-to-day activities of our Service Desk, ensuring that all customer inquiries and issues are resolved in a timely and professional manner.
Key Responsibilities- Manage and prioritize service tickets, directing the Service Desk team to fulfill high-priority incidents and requests
- Provide technical support and guidance to Service Desk staff, ensuring they have the necessary skills and knowledge to resolve customer issues
- Collaborate with the IT team to identify and resolve technical issues, improving overall system performance and customer satisfaction
- Develop and implement processes and procedures to improve service delivery and customer experience
- Stay up-to-date with industry trends and best practices, applying this knowledge to continuously improve our service offerings
- Bachelor's or Associate's degree in Computer Science or related field, or equivalent experience
- Extensive knowledge of Microsoft Windows Desktop Operating Systems and Microsoft Office Product Suites
- Previous customer service experience, with a proven track record of resolving complex technical issues
- Supervisory experience, with the ability to lead and motivate a team
- Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers
- Experience in a healthcare setting, with knowledge of HIPAA regulations and compliance
- Microsoft Certification for current base operating systems and/or Microsoft Office Suites
- Experience with DNS, DHCP, LAN, WLAN, enterprise printing, and Mobile Device Management
- Familiarity with Apple, Android, and Microsoft Windows Mobile Operating Systems
This role requires good physical health, with the ability to stand, sit, or walk for long periods. Lifting up to 50 pounds is required.
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Customer Service Manager
3 days ago
Covington, Louisiana, United States Companion Animal Health Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Companion Animal Health. As a key member of our IT department, you will be responsible for overseeing the day-to-day activities of our Service Desk, ensuring that all customer inquiries and issues are resolved in a timely and professional manner.Key...
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IT Customer Service Operations Manager
2 weeks ago
Covington, Louisiana, United States Companion Animal Health Full timePosition Overview:The IT Customer Service Operations Manager is responsible for overseeing the daily functions of the Service Desk, ensuring high-quality support for all users. This role involves managing a team of Service Desk professionals, providing training, and facilitating effective communication within the department.Key Responsibilities:Direct the...
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Customer Service Representative
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Customer Support Specialist
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Customer Relations Specialist
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Customer Support Specialist
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Customer Relations Specialist
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Environmental Services Operations Manager
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