Customer Support Specialist

2 weeks ago


Covington, Louisiana, United States Netchex Full time

Position Overview:
As a Client Service Representative at Netchex, you will serve as a crucial connection between our organization and our valued clients. Your primary responsibility is to ensure customer satisfaction by efficiently addressing concerns, resolving issues, and managing inquiries.

Core Responsibilities:

Client Interaction Management:
Provide exceptional service by managing incoming calls, online chats, and ensuring timely updates on client cases.

Identifying Customer Requirements:
Assess customer needs, clarify any uncertainties, and investigate issues. Offer solutions using the Netchex system or alternative methods as needed.

Documentation:
Keep detailed and organized records of all interactions in our customer relationship management database.

Ongoing Development:
Participate in training sessions to expand your knowledge and enhance your performance.

Achieving Objectives:
Aim to meet both qualitative and quantitative performance targets set for you or your team.

Client Guidance:
Provide assistance to clients through various means, including phone support, instructional documents, and directing them to self-service options.

Collaboration:
Work in conjunction with other client service representatives and departments within Netchex to ensure client requests are addressed promptly and effectively.

Adaptability:
Perform additional tasks as required.

Qualifications:

Technical Skills:
Proficient in computer applications with the ability to learn new software quickly.

Experience:
Prior experience in a customer service capacity is advantageous.

Communication Skills:
Excellent verbal and written communication abilities, coupled with active listening skills. Capable of de-escalating customer concerns while resolving issues.

Flexibility:
Ability to adjust to various personality types and manage diverse customer situations.

Time Management:
Strong multitasking, prioritization, and time management capabilities.

Educational Background:
High school diploma.

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