Customer Relations Specialist

1 week ago


Covington, Louisiana, United States Netchex Full time
Position Overview: As a Customer Relations Specialist, you will serve as a crucial connection between our organization and our valued clients. Your primary focus will be to ensure client satisfaction by efficiently addressing concerns, resolving issues, and responding to inquiries.

Core Responsibilities:
  • Client Interaction Management: Provide exceptional service by managing incoming calls, chats, and offering timely updates on case statuses.
  • Identifying Client Needs: Assess customer requirements, clarify details, and investigate any challenges they may encounter. Offer solutions using the Netchex system or other resources as needed.
  • Documentation: Keep accurate and detailed records of all communications in our customer relationship management database.
  • Ongoing Development: Participate in training sessions to expand your expertise and enhance your job performance.
  • Achieving Objectives: Aim to meet both qualitative and quantitative performance targets established for you or your team.
  • Client Guidance: This may involve providing assistance over the phone, distributing instructional documents, and directing clients to self-service options.
  • Client Request Coordination: Collaborate with fellow client service representatives and various departments within Netchex to ensure client inquiries are addressed promptly and effectively.
  • Versatility: Undertake additional responsibilities as assigned.
Required Qualifications:
  • Technical Skills: Proficient in computer applications with the ability to learn new software quickly.
  • Experience: Prior experience in a customer service capacity is advantageous.
  • Communication Skills: Excellent verbal and written communication abilities, along with strong active listening skills. Capable of de-escalating situations while resolving client dissatisfaction.
  • Familiarity with CRM: Understanding of customer relationship management systems and best practices.
  • Flexibility: Ability to adjust to various personality types and manage diverse customer scenarios.
  • Time Management: Strong multitasking, prioritization, and organizational skills.
  • Educational Background: High school diploma is required.


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