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Customer Relations Specialist

2 months ago

Covington, Louisiana, United States Netchex Full time
Position Overview: As a Client Support Associate, you will serve as a crucial liaison between our organization and our valued clientele. Your role is instrumental in fostering customer satisfaction through effective issue resolution, complaint management, and inquiry handling.

Core Responsibilities:
  • Client Interaction Management: Provide exceptional service by addressing incoming calls, chats, and offering timely updates on case statuses.
  • Customer Needs Assessment: Recognize and clarify customer requirements, investigate any concerns, and deliver solutions using the Netchex system or alternative methods as needed.
  • Documentation: Keep detailed and organized records of all interactions in our customer relationship management database.
  • Ongoing Development: Participate in training sessions to broaden your expertise and enhance your performance.
  • Target Achievement: Aim to fulfill both qualitative and quantitative objectives established for you or your team.
  • Client Guidance: Training may involve, but is not limited to, offering assistance via phone, dispatching instructional documents, and directing clients to self-service resources.
  • Client Response Coordination: Collaborate with fellow client service representatives and various departments within Netchex to ensure timely and appropriate handling of client requests.
  • Adaptability: Undertake additional responsibilities as assigned.
Required Qualifications:
  • Technical Skills: Proficient in computer applications with the capacity to learn new software quickly.
  • Experience: Prior experience in a customer service environment is advantageous.
  • Communication Skills: Excellent verbal and written communication abilities, coupled with active listening skills. Capable of de-escalating customer concerns while addressing their issues.
  • CRM Knowledge: Familiarity with customer relationship management systems and practices.
  • Flexibility: Ability to adjust to various personality types and manage diverse customer scenarios.
  • Time Management: Strong multitasking, prioritization, and organizational skills.
  • Educational Background: High school diploma is required.