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Director of Pre-Arrival Operations

2 months ago

Charlottesville, Virginia, United States Commonwealth of Virginia Full time
Job Summary

The Director of Pre-Arrival and Financial Clearance is a critical leadership role responsible for designing, administering, and coordinating high-impact pre-service patient access functions for the University of Virginia Medical Center and related entities. This position requires a strategic business and operational lead who can improve the organization's financial performance and collaborate with cross-functional teams to achieve optimal patient financial outcomes.

Key Responsibilities
  • Develop and implement effective pre-arrival operations management strategies
  • Collaborate with Revenue Cycle, Clinical, and Scheduling leadership to assess, implement, and design front-end processes related to pre-arrival and financial clearance services
  • Oversee pre-arrival activities in functional areas such as handoff from scheduling, insurance eligibility and benefits verification, referral management, prior authorization management, patient portion estimation, pre-service collections, and communication with internal and external customers
  • Work with constituents to improve quality of scheduling information and clinical documentation to support ordered services
  • Ensure compliance with regulatory agencies governing healthcare delivery and accrediting bodies by monitoring operations, services, and programs
Requirements
  • Bachelor's degree required; Master's degree must be obtained within 4 years of hire or transfer
  • 10 years of healthcare PFS/finance experience and/or admitting/patient access experience required; 5 years of management experience in a large academic medical center or equivalent environment
Physical Demands

This is a primarily sedentary job involving extensive use of desktop computers, with occasional travel required for meetings and programs.