Field Service Representative

2 weeks ago


Orlando, Florida, United States VirTra, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Field Service Representative to join our team at VirTra, Inc. As a key member of our technical support team, you will be responsible for the installation, testing, and maintenance of our firearm training simulator systems.

Key Responsibilities
  • Installation and Testing: Inspect and inventory systems for completeness prior to shipment to installation site, configure and assemble VirTra products and simulators, test and troubleshoot all VirTra products.
  • Customer Support: Provide training to customers following the simulator installation or when requested, conduct Annual Service Trips and Emergency Service Trips as required to support the customer.
  • Technical Support: Troubleshoot Windows OS platforms (XP, Win7 & Win10), basic construction, and manual and power tools, proficiently demonstrate simulators to customers and explain parameters of functionality.
  • Documentation and Reporting: Document service and installation actions by completing forms, reports, logs and records as necessary and in a timely manner, upload all reports, photos and supporting documentation to the VirTra server, CRM or ERP software.
Requirements
  • Education and Experience: 5+ years of experience with troubleshooting electronics or hardware installation, mid-level PC support or diagnostics, experience with PC Networking, knowledge of Windows OS Troubleshooting (XP, Windows7 & Windows10), experience with Audio/Video equipment.
  • Physical Demands: This is a very physically demanding job which includes stooping, bending, kneeling, crouching, reaching, standing for long periods of time, walking, pushing, pulling, lifting, grasping, hearing, and talking.
  • Additional Requirements: Active and valid State Driver's License at all times with a no major violations on record, minimum age requirement 25 Years of age or above, ability to obtain and possess a valid Passport, pre-employment Drug Test required, pre-employment Background Check required.
Working at VirTra, Inc.

VirTra, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.



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