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Field Service Associate

2 months ago


Orlando, Florida, United States Galls LLC Full time
Position Overview

RETAIL SERVICE REPRESENTATIVE - FULL TIME

Galls is seeking a dedicated Retail Service Representative - Full Time to support our mission of serving America's Public Safety and Military professionals. This role involves a combination of field service and retail operations to ensure exceptional customer experiences.

About Galls
Galls is a leading retailer specializing in Public Safety, providing a wide range of uniforms, equipment, and solutions. With a strong national presence and a commitment to customer service, we support over one million essential workers each year.

Benefits Offered
  • Comprehensive medical, dental, and vision coverage starting from the first day of the month after your start date.
  • 401(k) retirement plan with company contributions.
  • Flexible benefits tailored to your needs.
  • Generous employee discounts.
  • Paid vacation and personal time.
  • Paid holidays.
  • Tuition reimbursement opportunities.
  • Day shifts only.
  • Daily pay options available for earned wages.
Key Responsibilities
  • Collaborate with the Branch Manager and sales teams to coordinate on-site fittings and customer service activities.
  • Assist with retail operations when not engaged in field service tasks.
  • Maintain inventory in the service vehicle and ensure readiness for customer appointments.
  • Deliver the highest level of customer satisfaction through proactive service.
  • Travel extensively within the assigned territory, including occasional overnight stays.
  • Engage with vendor representatives to enhance service delivery.
  • Support branch locations in the territory to foster strong customer relationships.
  • Participate in sales activities as the role evolves.
  • Perform additional duties as required to meet business objectives.
Qualifications
  • Familiarity with Galls' products and services is preferred.
  • Ability to work independently and manage time effectively.
  • Strong communication and interpersonal skills.
  • Detail-oriented with the ability to handle multiple tasks.
  • Commitment to providing outstanding customer service.
  • Proficient in Microsoft Office Suite and internet applications.
Application Process
Please submit your application along with your resume, detailing your education, experience, and relevant skills. Galls is an Equal Opportunity Employer, dedicated to fostering a diverse and inclusive workplace.