Clinical Systems Support Specialist
4 weeks ago
Job Summary:
The State University of New York College of Optometry is seeking a detail-oriented individual to provide technical support for clinical-based information systems. The successful candidate will have experience in hardware and software troubleshooting, as well as excellent organizational and communication skills.
Key Responsibilities:
- Provide technical support for NextGen practice management and electronic health record systems
- Work collaboratively with clinical and operational staff to understand user requirements and troubleshoot technical issues
- Update system security tables and modules, assist with clinical billing applications, and deploy new patient engagement software
- Develop and update system and training documentation, run query reports, and conduct systems analysis
- Provide user training and conduct system backups, maintenance, and upgrades
Requirements:
- Associate's degree or equivalent experience
- Minimum of three years of professional experience in computer, network, and peripheral equipment troubleshooting and problem-solving in a healthcare/academic medical center environment
- Excellent organizational, verbal, and written communication skills
- Ability to work occasional evenings and weekends as needed
Preferred Qualifications:
- Bachelor's degree in Computer Science, Information Systems, or related field
- Strong analytical and customer service skills; experience with practice management/electronic health record systems, Microsoft Windows, and Microsoft Office
About SUNY College of Optometry:
The State University of New York College of Optometry advances visual health and patient care through leadership in education, research, and service.
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