Electronic Health Record System Support Specialist

6 days ago


New York, New York, United States Child Mind Institute Full time
About the Child Mind Institute

The Child Mind Institute is a national nonprofit dedicated to transforming the lives of children and families struggling with mental health and learning disorders.

Job Summary

We are seeking a skilled Electronic Health Record (EHR) System Support Specialist to provide administrative and technical support for our EHR system. This role involves providing exceptional customer service, troubleshooting technical issues, and training users on system upgrades.

Responsibilities:
  • EHR System Support: Provide technical assistance and support for clinical, revenue cycle, order entry, results, and practice management modules of our EHR system.
  • Troubleshooting: Troubleshoot EHR and other Clinical Informatics Systems issues and document research, interactions, and problem resolutions in our IT help-desk software.
  • User Setup and Configuration: Manage user setup and configuration based on HIPAA Security Guidelines.
  • Training and Support: Train new users and provide ongoing training support with system upgrades.
  • Customer Service: Deliver exceptional customer service and technical support.
Requirements

To be successful in this role, you will need:

  • A High School Diploma/GED and 5+ years experience or equivalent combination of education and experience.
  • A minimum of 3 years of experience supporting clinical, revenue cycle, order entry, results, collaboration with finance departments, and practice management modules of EHR systems.
  • Experience in SQL coding language required.
  • Knowledge of HL7 or FHIR preferred.
  • Behavioral Health experience is a plus.
  • Familiarity with NextGen is preferred.
  • Strong troubleshooting skills with EHR vendors.
  • Strong understanding of HIPAA Privacy and Security Guidelines.
  • Exceptional customer service, communication, and problem-solving skills.
Salary and Benefits

The salary for this position is estimated to be around $80,000 - $100,000 per year, depending on experience. We offer a competitive benefits package, including medical insurance, 401(k), paid parental leave, dependent care, flexible work schedules, discounted tickets, and entertainment perks programs.



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