IT Systems Support Specialist

6 days ago


New York, New York, United States TechnoGen Full time

Job Overview:

TechnoGen is seeking a skilled IT Systems Support Specialist to join our team in the NYC area.

About the Role:

We are looking for a highly motivated and experienced professional to assist with installation/upgrade of software, account management, access control, building workstations/laptops, fixing computers/systems issues, and maintenance support. The ideal candidate will have a deep understanding of windows operating system (windows 10 enterprise or above), installation, building machines using windows image, and troubleshooting.

Key Responsibilities:

  • Operations on the AS/400, SWIFT Alliance, and GIFTS Funds transfer, banking, financial trading, and IT Systems.
  • Supervising Information Systems, Security, and Auxiliary services.
  • FIXING COMPUTERS VULNERABILITIES AND PATCHING.
  • Analyzing incidents reported by users and resolving them.
  • Handling start-of-the-day and end-of-the-day processes.
  • Addressing end-users' problems related to phone/turret systems and networks.
  • Coordinating with Madrid (HQ) to resolve systems issues.
  • Troubleshooting and solving systems/desktops performance issues.

Requirements:

  • Bachelor's degree (B.A or B.S.) or equivalent from a four-year college required and 8 or more years related experience and/or training.
  • Deep understanding of windows operating system (windows 10 enterprise or above), installation, building machines using windows image, and troubleshooting.
  • Experience in IT Service Request Management System like Service Manager, Service Now etc.
  • Experience with Mobile Device Management (e.g. MobileIron, Airwatch).
  • Experience with Cisco Phone Systems and IPC Turret Phone Systems.
  • Knowledgeable in new technologies, personal computer operation, desktop operating systems, and productivity applications.
  • Demonstrates understanding of banking organization computing environment, including hardware and software systems, etc.
  • Good understanding of networking.

Compensation Package:

The estimated salary range for this position is between $90,000-$110,000 per year, depending on experience and qualifications.



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