Customer Service Manager
6 days ago
Tatte Bakery & Café is a welcoming space where guests can feel at home, surrounded by caring team members, delicious pastries, and exceptional coffee.
Job Title: Operations DirectorJob Summary:We are seeking an experienced Operations Director to join our team. The ideal candidate will have a minimum of 1 year of experience working as a manager in a high-volume, full-service restaurant or polished fast-casual establishment.
Key Responsibilities:- SUPPORT THE GENERAL MANAGER IN OVERSEEING BUSINESS OPERATIONS AND DAILY ACTIVITIES
- MODEL EXCELLENT CUSTOMER SERVICE AND INSPIRE TEAM MEMBERS TO DELIVER OUTSTANDING RESULTS
- IDENTIFY AND RECRUIT TEAM MEMBERS WHO EMBODY OUR CULTURE AND VALUES
- DEVELOP AND MANAGE TEAM MEMBERS TO ENSURE EXCEPTIONAL CUSTOMER EXPERIENCES
- LEAD TEAM MEMBERS THROUGH OPERATIONAL EXECUTION AND ENSURE FOOD SAFETY STANDARDS ARE MET
- SUPPORT CHANGE MANAGEMENT ACTIVITIES AND COMMUNICATE NEW INFORMATION TO THE TEAM
- CONTRIBUTE TO FOOD, LABOR, AND CONTROLLABLE COSTS WITHIN COMPANY GUIDELINES
- MINIMUM 1 YEAR OF EXPERIENCE WORKING AS A MANAGER IN A HIGH-VOLUME, FULL-SERVICE RESTAURANT OR POLISHED FAST-CASUAL ESTABLISHMENT
- ABILITY TO WORK WELL UNDER PRESSURE IN A FAST-PACED ENVIRONMENT
- EXCELLENT VERBAL AND WRITTEN COMMUNICATION SKILLS
- HIGHLY ORGANIZED WITH STRONG ATTENTION TO DETAIL
- HIGH INTEGRITY AND PROFESSIONALISM
$55,000 - $65,000 per annum, depending on experience.
Benefits:We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for professional growth and development.
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