Customer Service Manager

6 days ago


Étreux, Hauts-de-France, United States Tatte Bakery Full time
About Us

Tatte Bakery & Café is a welcoming space where guests can feel at home, surrounded by caring team members, delicious pastries, and exceptional coffee.

Job Title: Operations DirectorJob Summary:

We are seeking an experienced Operations Director to join our team. The ideal candidate will have a minimum of 1 year of experience working as a manager in a high-volume, full-service restaurant or polished fast-casual establishment.

Key Responsibilities:
  • SUPPORT THE GENERAL MANAGER IN OVERSEEING BUSINESS OPERATIONS AND DAILY ACTIVITIES
  • MODEL EXCELLENT CUSTOMER SERVICE AND INSPIRE TEAM MEMBERS TO DELIVER OUTSTANDING RESULTS
  • IDENTIFY AND RECRUIT TEAM MEMBERS WHO EMBODY OUR CULTURE AND VALUES
  • DEVELOP AND MANAGE TEAM MEMBERS TO ENSURE EXCEPTIONAL CUSTOMER EXPERIENCES
  • LEAD TEAM MEMBERS THROUGH OPERATIONAL EXECUTION AND ENSURE FOOD SAFETY STANDARDS ARE MET
  • SUPPORT CHANGE MANAGEMENT ACTIVITIES AND COMMUNICATE NEW INFORMATION TO THE TEAM
  • CONTRIBUTE TO FOOD, LABOR, AND CONTROLLABLE COSTS WITHIN COMPANY GUIDELINES
Requirements:
  • MINIMUM 1 YEAR OF EXPERIENCE WORKING AS A MANAGER IN A HIGH-VOLUME, FULL-SERVICE RESTAURANT OR POLISHED FAST-CASUAL ESTABLISHMENT
  • ABILITY TO WORK WELL UNDER PRESSURE IN A FAST-PACED ENVIRONMENT
  • EXCELLENT VERBAL AND WRITTEN COMMUNICATION SKILLS
  • HIGHLY ORGANIZED WITH STRONG ATTENTION TO DETAIL
  • HIGH INTEGRITY AND PROFESSIONALISM
Compensation:

$55,000 - $65,000 per annum, depending on experience.

Benefits:

We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for professional growth and development.



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