Customer Service Specialist
6 days ago
MFS Investment Management is a company that values its employees and strives to create a culture that supports growth and development. With a focus on teamwork and collaboration, our employees work together to achieve better outcomes and prioritize the strongest ideas over individual interests.
About the RoleThis Customer Service Specialist position involves responding to incoming telephone inquiries from MFS clients, providing product knowledge about financial and non-financial transactions, and processing various routine and complex transactions while meeting department standards for productivity and quality.
Responsibilities- Responds to phone calls from existing and potential MFS clients regarding MFS products.
- Processes financial and non-financial transactions, meeting or exceeding department standards for productivity and quality.
- Resolves basic account problems and questions, and initiates research on more complex issues by directing them to appropriate work areas for resolution.
- Communicates with shareholders, participants, broker/dealers, and others via telephone, fax, and email correspondence to verify information and clarify requests or provide documentation as requested.
- Maintains proper documentation of telephone calls and performs additional duties as requested.
- Interacts with other departments within the Service Center to resolve problems and answer questions.
- Associate's Degree or equivalent experience preferred.
- 0-1+ year of customer service experience preferred.
- Detailed communication and analytical skills.
- Strong attention to detail and organizational skills.
- General knowledge of Microsoft Office products preferred.
- Employees in this role are required to be physically present in the office.
- A competitive salary of $45,000 - $60,000 per year, depending on experience.
- Generous time-off policies, including paid holidays and volunteer time.
- Family-friendly benefits, such as up to 20 weeks of paid parental leave and dependent care support.
- Comprehensive health insurance and wellness programs.
- Financial benefits, including a 401(k) savings plan and defined contribution plan.
MFS Investment Management is committed to building a diverse and inclusive workplace where employees feel valued and supported. If you are excited about this role but your past experience doesn't align perfectly, we encourage you to apply – you might be just the right candidate for this role or others.
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