Customer Service Representative

6 days ago


Étreux, Hauts-de-France, United States Mass Bay Credit Union Full time
About the Role

We are seeking a highly skilled and professional Customer Service Representative to join our team at Mass Bay Credit Union. As a key member of our customer service department, you will be responsible for providing exceptional support and assistance to our members via telephone and electronic channels.

Key Responsibilities:
  • Respond to member inquiries and resolve issues in a timely and efficient manner.
  • Provide accurate information on credit union products and services, including deposit, transfer, and disbursement services.
  • Assist with simple rollovers of Certificates of Deposit (CDs) as requested by members.
  • Process payroll distribution change requests and verify/update member address information as needed.
  • Transact money transfers and make loan payments as requested by members.
Requirements:

To be successful in this role, you should have a minimum of one year of experience in a call center or member service environment, along with strong interpersonal and communication skills. You must also be proficient in computer software applications and possess intermediate mathematical skills.

The estimated salary for this position is $45,000 - $55,000 per year, depending on experience and qualifications. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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