Customer Service Ambassador for Room Service and Nutrition

6 days ago


Étreux, Hauts-de-France, United States Mass General Brigham Full time

We are seeking a highly skilled Customer Service Ambassador for our Room Service and Nutrition team at Mass General Brigham in Boston. As a key member of our food service team, you will be responsible for delivering exceptional customer service to patients, guests, and staff while ensuring timely and accurate meal delivery.

Job Summary

This is a full-time position with rotating shifts, including evenings, weekends, and holidays. The ideal candidate will have 1-2 years of experience in food service or customer service, with a strong focus on patient satisfaction and quality care.

The estimated salary range for this position is $45,000 - $60,000 per year, depending on qualifications and experience.

About the Role

As a Customer Service Ambassador, you will:

  • Prepare and deliver high-quality meals to patients and guests within 45 minutes of ordering
  • Participate in restaurant-style production to prepare select food items
  • Deliver complete and accurate trays, resolving any issues directly or alerting supervisors as needed
  • Bill and collect payment from guests and staff
  • Maintain a clean and organized work environment, adhering to hospital and departmental policies
  • Collaborate with other team members to ensure seamless operations and excellent patient care
Requirements

To be successful in this role, you must possess:

  • A high school education or equivalent
  • 1-2 years of experience in food service or customer service
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and multitask
  • Basic computer skills and mathematics knowledge
  • Flexibility to work rotating shifts, including evenings, weekends, and holidays
What We Offer

At Mass General Brigham, we value our employees and offer a comprehensive benefits package, including:

  • Competitive salary range: $45,000 - $60,000 per year
  • Comprehensive health insurance
  • Dental and vision insurance
  • Retirement savings plan
  • Generous paid time off
  • Opportunities for professional growth and development


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