Customer Service and Reservation Coordinator
1 week ago
About Four Seasons
Four Seasons is a renowned luxury hotel brand known for its exceptional service and high-end amenities. As a Reservations and Communication Specialist, you will be part of a dynamic team that strives to deliver unforgettable experiences for our guests.
Job Summary
We are seeking a highly skilled and customer-focused individual to join our team as a Reservations and Communication Specialist. In this role, you will be responsible for managing incoming reservations, coordinating communication between guests and various departments, ensuring accuracy of reservation details, providing exceptional customer service, assisting with resolving any guest issues, and maintaining a positive and professional attitude at all times.
Responsibilities
- Manage incoming reservations and ensure accurate recording of guest information
- Coordinate communication between guests and various departments, including front desk, housekeeping, and food and beverage
- Provide exceptional customer service to guests, responding promptly to their inquiries and concerns
- Assist with resolving any guest issues in a timely and professional manner
- Maintain a positive and professional attitude at all times, even in challenging situations
Requirements
- Bachelor's degree in Hospitality or related field
- 1-2 years of experience in customer service or hospitality industry
- Excellent communication and problem-solving skills
- Able to work in a fast-paced environment and multitask efficiently
What We Offer
- An estimated salary of $45,000 - $60,000 per year, depending on experience
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off
- The opportunity to work with a dynamic and supportive team in a luxurious environment
- Professional development opportunities to enhance your skills and career growth
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