Customer Service Coordinator

3 days ago


West Allis, Wisconsin, United States The Joint Corp. Full time

Job Summary:

The Front Desk Coordinator will provide exceptional customer service to members and patients, ensuring a positive experience at The Joint Chiropractic. This role is responsible for greeting members and patients, checking them in, and answering phone calls. The ideal candidate will be goal-oriented, self-motivated, and proactive, with a passion for health and wellness.

Key Responsibilities:

  • Provide excellent customer service to members and patients
  • Check members and patients in to see the Chiropractor
  • Answer phone calls and respond to member inquiries
  • Re-engage inactive members and promote membership options
  • Stay updated on membership options, packages, and promotions
  • Recognize and support team goals and create positive relationships with team members
  • Maintain the cleanliness of the clinic and organization of workspace
  • Present and sell memberships and visit packages
  • Keep management apprised of member concerns and follow manager's policies and procedures

Requirements:

  • High school diploma or equivalent (GED)
  • Previous sales experience and strong phone and computer skills
  • Ability to prioritize and perform multiple tasks
  • Strong customer service orientation and ability to communicate effectively
  • Ability to stand and/or sit for long periods of time and lift up to 50 pounds

Benefits:

  • Competitive pay ($16/hr+bonuses)
  • PTO
  • Bonus potential


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