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Patient Service Representative

2 months ago


West Allis, Wisconsin, United States Advocate Aurora Health Full time
About the Role

This position is responsible for providing exceptional patient service and support in a fast-paced healthcare environment. As a Patient Service Representative, you will play a critical role in ensuring a positive experience for patients and their families.

Key Responsibilities
  • Registration and Scheduling: Verify patient information, collect demographic and insurance data, and schedule appointments in accordance with established guidelines.
  • Customer Service: Provide excellent communication and interpersonal skills to patients, families, and healthcare staff, ensuring a courteous and respectful experience.
  • Insurance and Billing: Verify insurance benefits, calculate patient responsibility, and communicate payment expectations to patients.
  • Financial Assistance: Identify patients in need of financial assistance and refer them to the Financial Advocate for coordination and support.
  • Visit Closure: Perform visit closure procedures, including checking out patients, collecting additional patient responsibility, and providing necessary documents.
  • Administrative Support: Assist with new caregiver onboarding, maintain accurate records, and perform other administrative tasks as needed.
Requirements
  • Education: High school graduate or equivalent.
  • Experience: Typically requires 1 year of experience in customer service or clerical/office experience, including answering phones and assisting customers.
  • Skills: Demonstrated ability to identify and understand issues, effective communication skills, critical thinking, and mathematical aptitude.
About Advocate Aurora Health

Advocate Aurora Health is a national leader in clinical innovation, health outcomes, consumer experience, and value-based care. As a nonprofit, integrated health system, we provide care to nearly 6 million patients and are engaged in hundreds of clinical trials and research studies. Our commitment to providing equitable care for all is reflected in our community benefits, which exceed $6 billion annually.