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Front Desk Associate

2 months ago

Buffalo, New York, United States Integral HospitalitySolutions Full time
Front Desk/Night Audit Job Description

We are seeking a highly skilled and customer-focused individual to join our team as a Front Desk/Night Audit at Hampton Inn - Buffalo.

Key Responsibilities:

  • Guest Registration: Register and assign rooms to guests in a timely and accurate manner.
  • Reservation Confirmation: Confirm phone and online reservations to ensure a smooth check-in process.
  • Guest Service: Respond to guest needs, requests, and complaints in a professional and courteous manner.
  • Payment and Record-Keeping: Collect payment from departing guests and maintain accurate records.
  • Room Management: Keep records of occupied rooms and guests to ensure efficient room management.
  • Communication: Communicate pertinent guest information to designated departments to ensure seamless service.
  • Overnight Audits: Run overnight audits and reporting to identify areas for improvement.

Requirements:

  • Customer Service Experience: Previous experience in customer service, front desk service, or related fields.
  • Communication Skills: Ability to build rapport with guests and provide exceptional service.
  • Organizational Skills: Strong organizational skills to manage multiple tasks and priorities.
  • Communication Skills: Excellent written and verbal communication skills to effectively communicate with guests and colleagues.

About Us: Hampton Inn - Buffalo is a leading hospitality company dedicated to providing exceptional service and creating memorable experiences for our guests. We are committed to building a team of talented and dedicated individuals who share our passion for delivering outstanding service.