Customer Service Ambassador
1 week ago
About Us: Papillon Ribbon & Bow is a renowned global leader in providing bespoke packaging solutions, custom ribbons, luxury gift boxes, and specialty packaging bows.
Job Summary: We are seeking a highly skilled Customer Service Representative to join our team and provide exceptional support to our clients.
Key Responsibilities:
- Maintain a professional and courteous demeanor at all times, ensuring a positive experience for our clients.
- Respond to client inquiries, providing accurate and timely information about our products and services.
- Process and verify the accuracy of client orders, utilizing our internal computer systems and purchase orders.
- Initiate necessary actions in response to client requests to change or cancel orders, updating orders accordingly and advising relevant departments.
- Update client records by maintaining accurate account information.
- Resolve product or service issues by clarifying client complaints, determining the cause of the problem, and selecting the best solution to resolve the issue.
- Recommend potential products or services to management by collecting client information and analyzing client needs.
Requirements:
- Previous customer service experience, with a proven track record of providing exceptional support.
- Ability to work well under pressure, with a focus on delivering high-quality results.
- Rapid learning skills, with a willingness to adapt to new systems and processes.
- Detail-oriented, analytical, problem-solving, and quality-focused approach.
- Excellent listening skills and phone mannerisms, with the ability to resolve issues and demonstrate self-control.
- Multi-tasking skills, with strong communication and organizational abilities.
- Punctuality and self-motivation, with a willingness to train and develop new skills.
About the Role: This is a confidential posting, and we kindly request that you submit your updated resume for consideration.
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