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Customer Engagement Specialist

2 months ago

Clifton, New Jersey, United States Massage Envy Franchising, LLC Full time
Overview
At Massage Envy Franchising, LLC, we believe in nurturing careers that empower individuals to thrive while contributing to the well-being of our clients.

Why Join Us?
We are dedicated to fostering a supportive environment where our team members can excel and help clients embark on their wellness journeys.

Benefits:
- Competitive salary structure with performance-based bonuses
- Comprehensive healthcare coverage including medical, dental, and vision plans
- Retirement savings plan (401(k))
- Paid time off for eligible employees
- Employee Assistance Program for personal support
- Flexible scheduling to enhance work-life balance
- Extensive training on products and services
- Monthly complimentary wellness service
- Discounts on all retail products

Ideal Candidates:
- Possess a high school diploma (or equivalent) and have a background in retail or sales (preferred)
- Exhibit strong analytical skills, proficiency in technology, and the ability to manage multiple tasks effectively
- Demonstrate exceptional interpersonal skills and the ability to build rapport with clients
- Have a passion for holistic wellness with a basic understanding of massage and skincare services

Daily Responsibilities:
- Deliver exceptional customer service, ensuring every client feels valued and appreciated
- Advocate for the benefits of holistic wellness by informing clients about new services, promoting the Massage Envy Wellness Program, scheduling future appointments, and encouraging retail purchases based on professional recommendations
- Facilitate smooth clinic operations by welcoming clients, managing appointments, responding to inquiries, and addressing concerns
- Contribute to the growth and retention of our client community through both in-person interactions and outreach efforts

Our Culture:
- Supportive leadership committed to your professional growth
- Recognition programs to celebrate outstanding contributions
- A community that values diversity and encourages knowledge sharing

If you are eager to be part of a vibrant team dedicated to wellness and customer satisfaction, we look forward to connecting with you.