Customer Service Representative

6 days ago


Clifton, New Jersey, United States La Quinta Clifton Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Associate to join our team at La Quinta Clifton. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.

Key Responsibilities
  • Guest Services: Greet and register guests in a friendly and efficient manner, handle check-ins and check-outs, and respond to guest requests and concerns.
  • Front Desk Operations: Manage the front desk area, including handling phone calls, responding to emails, and maintaining a clean and organized workspace.
  • Revenue Management: Balance transactions, prepare daily reports, and maintain accurate records of guest transactions.
  • Security and Safety: Conduct security walks, ensure the property is secure, and respond to emergency situations.
  • Team Collaboration: Work closely with other departments, including housekeeping, food and beverage, and maintenance, to ensure seamless operations.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: At least 1 year of progressive experience in a hotel or a related field required.
  • Skills: Excellent communication and problem-solving skills, ability to work independently and as part of a team, and proficiency in Windows operating systems and company-approved software.
Working Conditions

This position requires standing and walking for up to 50% of the workday, lifting and carrying up to 45 lbs., and bending and stooping as needed. The job is performed indoors in a well-ventilated area.



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