Portfolio Manager

7 days ago

San Francisco, California, United States LAZ Parking Full time
About the Role

We are seeking a highly skilled Senior Portfolio Manager to join our team at LAZ Parking. As a key member of our operations team, you will be responsible for overseeing the financial and operational performance of our assigned portfolio, ensuring seamless 24/7 parking management.

Key Responsibilities
  • Financial Oversight: Establish and maintain rapport with Management Account clients, ensuring increased revenue, managed expenses, and customer satisfaction.
  • Team Leadership: Lead, direct, and develop a team of employees to accomplish annual and periodic goals/initiatives, embodying and utilizing LAZ Parking's culture as a guideline.
  • Staff Management: Screen, interview, hire, and train staff using the LAZ Way approach, scheduling newly hired employees to complete orientation within 2 weeks of hire.
  • Location Management: Develop an effective team for the locations, identifying high-potential employees to support the organization's continued growth.
  • Compliance and Reporting: Manage, plan, schedule, train, and direct the activities of managers, supervisors, and front-line staff, ensuring compliance with company policies, federal, state, and local regulations, and ordinances.
  • Client Relationships: Understand, implement, and deliver all requirements outlined within the contractual agreement between LAZ Parking and our clients.
  • Financial Reporting: Prepare daily, weekly, monthly, and annual financial and operational reports as required.
  • Project Management: Implement and complete other projects, programs, and initiatives that may arise from the operation and from the clients.
  • Technology Expertise: Become a subject matter expert (SME) with any new technology.
  • Communication: Communicate with local police department and emergency management teams regarding program initiatives.
  • Audit and Compliance: Ensure the locations follow the LAZ Audit procedures and meet the Regional Audit goals.
  • Payroll and Timekeeping: Monitor and review weekly payroll and timekeeping compliance.
  • Overtime Management: Manage, track, analyze overtime percentage, and supply regional leadership with bi-weekly and monthly reports.
  • Communication and Customer Service: Efficiently manage and prioritize all communication, responding to phone calls and emails promptly.
  • Employee Relations: Communicate directly with GM regarding requests for PTO and have an action plan in place for absence, ensuring operational needs are met.
  • Safety and Claims: Manage Safety & Claims Initiatives and company SOPs, ensuring all employees follow the proper claims procedures of documentation and communication.
  • Team Meetings and Reporting: Attend team meetings regularly and report immediate employee challenges, concerns, incidents, and accidents to RGM, RVP, and HR.
Requirements
  • Management Experience: 3+ years in a Management role.
  • Financial Acumen: Must have a good understanding of P&L.
  • People Skills: Excellent people skills and ability to manage positive client relations.
  • Valid Driver's License: Valid CA Driver's License and safe driving record.
  • Travel: Ability to travel within the West Coast occasionally.
Education and Skills
  • Bachelor's Degree or Equivalent: Bachelor's Degree or equivalent work experience.
  • Financial and Analytical Skills: Ability to seek improvement and create an environment of idea sharing and creative problem solving.
  • Customer Service Skills: Strong customer service skills.
  • Coaching and Development: Ability to facilitate coaching conversations with employees and managers.
  • Leadership and Teamwork: Ability to mitigate and lead others to overcome challenges.
  • Communication and Interpersonal Skills: Ability to communicate professionally and effectively with all levels of the organization.
  • Policy Interpretation: Ability to interpret policies, procedures, and standard business practices.
  • Urgency and Timeliness: Demonstrates a sense of urgency and timeliness.
Experience and Technical Skills
  • Microsoft Office: Proficient with Microsoft Office, Excel, Word, Outlook, and PowerPoint.
  • Customer Service Industry: Positive people management, training, and development of team.
  • Parking Management: Customer service industry work experience.
  • Parking Management Experience: Parking Management experience preferred.
  • Power BI: Power BI experience preferred.
Physical Demands
  • Weather Conditions: Willingness to work in various weather conditions.
  • Lifting and Mobility: Ability to lift, push, and pull at least 25 pounds.
  • Standing and Walking: Ability to stand, walk, and run for extended periods of time.
  • Bending and Stooping: Ability to bend, stoop, squat, and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

LAZ Parking participates in E-Verify.

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