Corporate Customer Relationship Manager

3 days ago


Boston, Massachusetts, United States OpenText Full time
Corporate Customer Relationship Manager

We are seeking a highly skilled Corporate Customer Relationship Manager to join our sales team at OpenText. As a key member of our team, you will be responsible for building and maintaining strong relationships with our customers, guiding them through a seamless renewal process, and providing exceptional customer service.

Key Responsibilities:
  • Sell additional services into existing customer relationships
  • Effectively manage the renewal of service agreements in your territory
  • Provide timely and accurate pricing options to customers and partners
  • Handle customer and partner inquiries related to quotes, pricing, co-terming, up-selling, cancellations, and reinstatement of service agreements
  • Provide product demos and presentations online
  • Record all activities on customer/partner record in Salesforce
  • Forecast projected closed amounts for accounts in Salesforce
  • Negotiate pricing and contract terms with customers or partners
Requirements:
  • BA/BS degree or equivalent experience
  • Strong commitment to customer service and success
  • Experience in bringing innovative/market-defining products to market
  • Good interpersonal skills to align and foster positive working relationships across the organization (internal and external)
  • Sales experience preferred
  • Excellent verbal and written communication skills
  • Highly motivated and flexible individual
About OpenText:

OpenText is a global leader in Information Management, helping organizations to create a better digital future. Our team is passionate about innovation, customer success, and making a positive impact on the world. We offer a comprehensive benefit plan, education assistance, wellness/fitness reimbursement, and time off to volunteer. Join us and be part of a winning team where the opportunities for your career are limitless.



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