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Corporate Client Services Specialist

2 months ago

Boston, Massachusetts, United States Stericycle Full time

Job Title: Corporate Account Services Representative

About the Company:

Stericycle is a distinguished U.S. organization dedicated to delivering compliance-driven solutions that safeguard individuals, brands, and the environment. With a legacy spanning over three decades, Stericycle has transformed from a modest startup in medical waste management into a prominent leader catering to healthcare entities and businesses of various scales.

Join us in our commitment to protect health and well-being through secure, responsible, and sustainable practices.

Job Overview:

In the role of Corporate Account Services Representative, you will be instrumental in delivering exceptional service to designated Corporate Account clients. Your duties will encompass addressing customer inquiries, resolving billing and pricing discrepancies, managing contracts, and enhancing business relationships through service enhancements and product offerings.

Key Responsibilities:

  • Deliver outstanding customer service to Corporate Account clients via phone and email, ensuring inquiries are addressed and resolutions align with customer expectations.
  • Engage in lead qualification and prospecting activities, supporting service level upgrades and product suggestions.
  • Establish and nurture robust relationships with clients through consistent communication.
  • Facilitate contract modifications, uphold customer contracts, and ensure accurate customer data in billing systems.
  • Assist in generating reports, providing support to management, and contributing to account retention objectives.
  • Collaborate with internal teams and clients to oversee invoices, collections, and outstanding balances.
  • Execute other assigned tasks and responsibilities as required.

Qualifications:

  • High School diploma or equivalent, coupled with relevant experience in customer service or collections.
  • Proven ability to provide exceptional customer service and collaborate effectively within a team.
  • Basic understanding of Corporate Account sales cycles and negotiation strategies.
  • Proficiency in Microsoft Office applications and database management.

Benefits:

Stericycle provides a comprehensive benefits package that includes healthcare coverage, flexible spending accounts, life insurance, employee assistance programs, tuition reimbursement, 401(k) plans, and more.

Company Culture:

Stericycle is committed to cultivating a diverse workforce that appreciates unique perspectives and identities. We foster a culture of inclusivity, innovation, and strong connections with our clients and communities.

Disclaimer:

This job description serves as a summary of the role and responsibilities and does not constitute an employment contract. The position is open to individuals with disabilities, and Stericycle is dedicated to accommodating protected physical or mental limitations where feasible.