Patient Registration Associate

2 weeks ago


Lubbock, Texas, United States Providence Service Full time

Position Overview

Under the supervision of the JACC Business Operations Manager, this role is primarily focused on supporting patients during the registration and arrival processes for their medical appointments. The individual in this position will manage a multi-line phone system, directing calls to the appropriate departments, scheduling appointments professionally, and verifying insurance coverage.

This role also entails completing patient registration by accurately gathering demographic details, insurance information, and any known patient liabilities prior to service. Additionally, the position emphasizes delivering exceptional customer service, fostering a positive patient experience, and ensuring overall patient satisfaction.

Essential Qualifications:

  • Minimum of 1 year of experience in a healthcare office or a related field.
  • Familiarity with Insurance Eligibility systems.
  • At least 6 months of experience in Patient Access or a business office environment within healthcare.

Preferred Qualifications:

  • 1 year of experience in outpatient registration.

Why Choose Providence?

Our comprehensive benefits are designed to support you and your family in maintaining wellness, advancing your career, and achieving financial stability. We prioritize your well-being, allowing you to focus on our mission of caring for all, especially the most vulnerable members of our communities.

About Providence

At Providence, we are committed to our Promise of "Know me, care for me, ease my way." Working within our organization means that regardless of your role, we will support you in your career journey, enabling you to support others effectively. We offer top-tier benefits and cultivate an inclusive workplace where diversity is celebrated, and every individual is valued, heard, and respected. Our extensive network includes over 120,000 caregivers serving in more than 50 hospitals and over 1,000 clinics across multiple states.

Commitment to Diversity

Providence is proud to be an Equal Opportunity Employer. We are dedicated to creating a work environment free from discrimination and harassment based on race, color, gender, disability, veteran status, religion, age, national origin, sexual identity or expression, and other protected categories. We believe that diversity strengthens our organization, and we are committed to fostering an inclusive workforce that offers equal opportunities for growth and advancement.



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