Social Media Community Specialist

2 weeks ago

New York, New York, United States CAVA Full time

Company Overview:

CAVA is dedicated to making healthy eating enjoyable and accessible every day. Our Mediterranean roots inspire us to embrace authenticity, curiosity, and excellence in all our endeavors. Together, we are striving for something significant.

Our Core Values:

  • Generosity First, Always: We prioritize kindness and service to others.
  • Constant Curiosity: We are committed to learning and exploring beyond the obvious.
  • Act with Agility: We embrace change and adapt to new circumstances.
  • Passion for Positivity: We approach each day with enthusiasm and hope.
  • Collective Ambition: Our high aspirations are achieved through teamwork and shared goals.

Position Overview:

We are looking for a dedicated Community Manager to represent our brand across various digital platforms, both established and emerging.

As the inaugural in-house Community Manager at CAVA, you will be instrumental in building brand awareness and affection, while also shaping the future of our community management practices. Your role will involve both inbound and outbound community engagement to enhance our social media presence.

Reporting to the Director of Social, you will be the primary contact for many of our most enthusiastic supporters online. Your responsibilities will include nurturing a vibrant online community, interacting with our audience, and fostering brand loyalty, while also addressing customer inquiries and concerns across different teams.

Key Responsibilities:

  • Design and execute a community management strategy that aligns with our marketing objectives, focusing on efficiency, creativity, and guest experience.
  • Ensure a consistent brand voice across various social media channels, including Instagram, TikTok, Facebook, Twitter, and LinkedIn.
  • Oversee digital communities, responding to comments, messages, and inquiries promptly and professionally, while building positive relationships with guests.
  • Identify and resolve customer issues proactively, escalating matters to the customer service team as necessary.
  • Analyze community engagement metrics and provide insights to the broader team.
  • Stay informed on social trends and conversations, aiming to enhance our audience engagement and brand reputation.
  • Collaborate with Social Media, Brand/Category, Creative, and PR Teams to align community management with CAVA's overall marketing strategy.
  • Craft and refine engaging copy that enhances guest interaction, adjusting FAQ responses and community guidelines as needed.

Qualifications:

  • 2-3 years of experience in community management, social media management, or customer service.
  • Strong understanding of social media platforms, including Instagram, TikTok, Facebook, Twitter, and LinkedIn.
  • Exceptional writing and editing skills, with the ability to adapt to different brand voices and audiences.
  • A quick learner who thrives both independently and in a team environment.
  • Excellent project management skills, capable of handling multiple priorities in a dynamic setting.
  • A genuine passion for community engagement and social media.
  • Proficiency in presentation software and familiarity with data analysis tools.
  • Basic skills in graphic design tools for quick edits and engaging responses.

Physical Requirements:

  • Ability to maintain a stationary position to operate a computer and other office equipment.
  • Capacity to identify and analyze details effectively.
  • Ability to communicate clearly and exchange information accurately.
  • Willingness to move about to support various operational needs.
  • Ability to work in a constant state of alertness and in a safe manner.

What We Offer:

  • Competitive salary with bonus and long-term incentives.
  • Early Wage Access.
  • Unlimited PTO, paid parental leave, and opportunities to contribute to the community.
  • Comprehensive health benefits including dental, vision, and telemedicine.
  • 401k enrollment with company contributions.
  • Company-paid disability and life insurance for eligible positions.
  • Complimentary CAVA meals.
  • A casual work environment.
  • The chance to be part of a rapidly growing brand.

*Benefits eligibility may vary based on position.

CAVA – Embracing a culture, not just a concept.

As an equal opportunity employer, CAVA welcomes applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information, or any other characteristic protected by law.

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